Chatbots stories - Page 32
Daimler hires Soul Machines’ digital human for customer service
Wed, 28th Feb 2018
#
crm
#
uc
#
martech
Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.
OVUM: Where are enterprises looking to really use AI?
Tue, 27th Feb 2018
#
uc
#
martech
#
supply chain
Artificial intelligence (AI) remains highly in vogue as a technology topic across the media and within the IT supplier landscape.
Kiwi AI company’s digital human being tested at UK bank
Thu, 22nd Feb 2018
#
uc
#
martech
#
ai
While NatWest will only deploy Soul Machines’ technology if it successfully completes a pilot, it could be used to help free up time human advisors.
Gartner says fertile ground for channel in CX tech
Thu, 22nd Feb 2018
#
crm
#
uc
#
cx
25% of organisations will use chatbots by 2020 and other predictions for CX tech by analysts at the Gartner Customer Experience Summit 2018 in Tokyo.
Jetstar take their AI assistant global with Facebook Messenger
Thu, 15th Feb 2018
#
uc
#
digital signage
#
martech
Jess engages in over 250,000 cross-channel conversations per month and has managed over nine million conversations with Jetstar customers.
Kiwibank Fintech Accelerator announces participants of latest cohort
Wed, 14th Feb 2018
#
uc
#
fintech
#
blockchain
Companies are using blockchain to manage payments, creating chatbots, helping freelancers fulfil their tax obligations, and much more.
Startup uses chatbot to simplify global digital marketing
Thu, 8th Feb 2018
#
uc
#
martech
#
ai
MemePR’s marketing platform uses artificial intelligence to connect working partners from all around the world with those in need of marketing service.
Full tech takeover not the answer for retail - analyst.
Wed, 7th Feb 2018
#
crm
#
uc
#
cx
A digital retail analyst says it is important to look at specific needs, rather than rushing into a completely digital solution.
Air NZ’s AI chatbot turns one
Mon, 5th Feb 2018
#
uc
#
martech
#
ai
Oscar was first introduced a year ago on the airline’s website to answer commonly asked flight, baggage, lounge and Airpoints queries.
To get ahead with AI, get started with augmented intelligence
Fri, 2nd Feb 2018
#
crm
#
uc
#
martech
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.
Kiwi Startup Spotlight: Why this will be the year chatbots take on customer service
Fri, 2nd Feb 2018
#
saas
#
crm
#
uc
Within the world of AI, bots are the most understandable application for executives from a deployment and business impact standpoint.
Exclusive interview: Chatbot 101 with Tim McNamara, founder of The Hut34 Project
Thu, 25th Jan 2018
#
uc
#
blockchain
#
martech
The Hut34 Project, founded by Tim McNamara and Peter Godbolt, aims to connect AI engines, IoT devices, and digital services.
New to VR? Here’s how you can use it in the workplace
Mon, 22nd Jan 2018
#
uc
#
martech
#
it automation
Virtual reality isn't just for gamers; it's transforming workplaces by enhancing team building, customer experience, and remote collaboration. Here's how.
Air New Zealand launching as a skill on Amazon Alexa
Mon, 22nd Jan 2018
#
uc
#
martech
#
ai
Air New Zealand is pioneering in Australasia with an Alexa skill, letting customers check flight statuses hands-free. It launches in early February.
Top digital opportunities for Kiwi SMBs going into 2018
Mon, 15th Jan 2018
#
uc
#
martech
#
iot
New Zealand businesses urged to embrace technology as digital opportunities arise in 2018 - Spark #technology #digitalopportunities.
Exclusive interview: Chatbot 101 with Tim McNamara, founder of Hut34
Thu, 11th Jan 2018
#
uc
#
blockchain
#
martech
Tim McNamara, founder of Hut34, shares insights on chatbots, IoT integration, and tackling Australia's blockchain talent drought in our exclusive interview.
How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
#
crm
#
uc
#
cx
After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.
AI causing consumer concern about data privacy: 61% say govt should take action
Fri, 8th Dec 2017
#
uc
#
data protection
#
martech
Artificial intelligence is causing concern among consumers worldwide because it could potentially infringe on their privacy.
Five core principles for developing AI for business
Mon, 4th Dec 2017
#
uc
#
martech
#
ai
Kriti Sharma, Sage VP of bots and AI talks about the fundamentals of AI today and where it's headed in the future.
Interview: zipMoney on disrupting the consumer credit market & that $40m Westpac investment
Thu, 30th Nov 2017
#
uc
#
martech
#
commerce systems
They knew that Australian consumers were unhappy with credit cards and other debt facilities - especially millennials.