Blue Machines AI launches Floe for Indian customer chats
about 2 hours agoThe model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.
Indian stories
Kore.ai wins Leader nods in five enterprise AI reviews
Enterprise buyers are weighing governance and auditability more heavily as the AI vendor secures top marks across five analyst categories.
Cygnet.One launches Agentic AI platform for accounts payable
Enterprise finance teams could cut invoice delays and payment risks as Cygnet.One automates tax checks, matching and approvals.
Visa unveils three-tier Infinite card range in India
The refreshed suite targets India's fast-growing affluent class with tiered travel, dining and concierge perks, plus higher transaction limits.
Inlobo.ai aims to unify AI customer acquisition tools
Fragmented sales data is prompting businesses to seek unified AI tools that can cut lead leakage and speed up customer conversion.
Sify launches 'Your Move' campaign for enterprise AI
Businesses weighing AI rollouts now face choices on infrastructure, data and governance as Sify targets firms moving from trials to deployment.
Headfield holds global sales talent hunt in New Delhi
More than 300 candidates vied for sales roles as employers sought proof of practical skills over CVs at a New Delhi hiring drive.
Editor Interviews
Conversations with technology leaders, founders and operators.
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Last month
Exclusive: Dreamdata CEO on why B2B buying funnel isn't linear
Buyers are spending most of the journey before sales speak, forcing marketers to rethink funnels and how they prove return on investment.
Last month
Exclusive: How Adobe showcases its innovation engine
Ideas from across Adobe are vetted live at Summit, and some have gone on to become products after further testing and hardening.
Tue, 21st Apr 2026
Diligence the watchword as oversight lags AI governance
Most boards are using AI for routine tasks, but only 3% have woven it into risk oversight, leaving organisations exposed to fresh hazards.
Fri, 27th Mar 2026
Expert Opinions
More opinions →
Trusted, real-time customer context: The foundation for faster decisions
Fast-moving travel and hospitality brands risk missed bookings unless they unify customer data in real time across marketing, care and operations.
about 8 hours ago
6 Pillars of data quality and strategies for improving your data
Poor data quality is driving costly errors, weaker customer service and missed revenue unless organisations keep records accurate and current.
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Customer data integration: A data quality checklist
Poor data quality can make integrated customer records unreliable, driving wasted spend, compliance risk and manual correction work.
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World Fintech Day spotlights trusted data in India and EMEA
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Why a traditional LMS falls flat for the frontline
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Amperity's CMO reveals how continuous decisioning fuels loyalty ...
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A Guide for Procurement Leaders: Why Building Your Own Sourcing AI ...
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Latest News
More news →Ui Ai launches Amica digital employee for customer service
Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.
LG launches campaign to tackle domestic mental load
Survey findings suggest domestic chores are fuelling stress for many adults, with LG pitching smart appliances as a way to ease the burden.
Study finds companies lose 26% of time to wasted effort
Businesses could claw back hours and profit, with a study finding 26% of working time is lost to handoffs, switching and admin.
Hostinger launches AI Builder for web apps & sites
Existing customers can now build stores, logins and databases in one place as Hostinger folds separate tools into AI Builder.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key. Previously living in Edinburgh, he's back in his hometown of Toronto.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mark Tarre
News Chief
Mark Tarre is the News Chief at TechDay, where he leads newsroom operations across the global network and oversees the accuracy, quality, and relevance of industry news coverage. A journalist and PR writer with nearly a decade of experience, he has worked across newsrooms, public relations, and digital publishing. He holds a degree in journalism.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Analyst Insights
Industry research and analysis from leading firms.
Infosys Aster named leader in Everest Group marketing
Demand for integrated marketing services is rising as enterprises seek measurable AI returns, with Infosys among 29 providers rated by Everest Group.
Today
Remote makes its AI training course free to workers
Only 20% of leaders think their staff are ready for AI, prompting Remote to open its internal training course to wider use for free.
2 days ago
Microsoft launches AI sales & service tools in Copilot
Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.
Last month
RemoFirst tops Employ Borderless's inaugural EOR awards
The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.
Last month