Customer Satisfaction stories
One Identity names Michael Henricks Finance & Ops Chief
Today
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customer satisfaction
One Identity appoints Michael Henricks as combined finance and operations chief to steer scaling identity security business growth.
Ramco unveils Chia, an AI agent for service workflows
Yesterday
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customer satisfaction
Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.
NiCE report shows agentic AI transforming contact centres
Yesterday
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customer satisfaction
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Turning shelfware into software value
Yesterday
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customer satisfaction
Australian firms will spend nearly AUD $6.2 billion on cybersecurity in 2025, but partners must tackle shelfware to unlock real value.
Client focus & AI adoption shape Australian law firms
Last week
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customer satisfaction
Australian midsize law firms double down on client care and incremental growth as AI use goes mainstream amid workload and talent strains.
Five insurance payment trends shaping Australia and New Zealand
Last week
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customer satisfaction
Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.
Samsung tops Canstar Blue’s 2026 phone satisfaction list
Last week
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customer satisfaction
Samsung has reclaimed top spot in Canstar Blue’s 2026 smartphone satisfaction rankings, as cost-conscious Australians prioritise value.
Superloop again named Australia’s fastest fixed network
Last week
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customer satisfaction
Superloop has retained its crown as Australia’s fastest fixed network, winning Ookla’s Speedtest award for the second half of 2025.
UK shoppers prize accurate updates over rapid delivery
This month
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customer satisfaction
UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.
How address validation transforms Shopify deliveries
This month
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customer satisfaction
Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.
Observability & AI spark Australia’s business edge
This month
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customer satisfaction
Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.
Vocational training urged to close IT reseller skills gap
Last month
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customer satisfaction
Herzing College urges tech resellers to embrace vocational training to close critical AI, cybersecurity and cloud skills gaps.
Logitech G offers 30-day refund on JB Hi-Fi mouse pre-orders
Last month
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customer satisfaction
Logitech G offers 30-day money-back guarantee on JB Hi-Fi pre-orders of its PRO X2 SUPERSTRIKE gaming mouse in Australia.
Prometheus boosts APAC push with three Sydney leaders
Last month
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customer satisfaction
Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.
Constructor earns sole Customers’ Choice in Gartner report
Last month
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customer satisfaction
Constructor named sole Customers’ Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.
A CX Measurement Gap That Has Been Circling for Years
Last month
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customer satisfaction
CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.
Tech & culture woes plague UK MSPs after M&A deals
Last month
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customer satisfaction
UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.
Exposing the risks of customer churn using a connected graph
Last month
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customer satisfaction
Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.
Veeam appoints new leaders to drive data resilience push
Last month
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customer satisfaction
Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.
Dynatrace wins top observability & cloud security nods
Last month
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customer satisfaction
Dynatrace wins dual accolades as Gartner customers’ choice and ISG Leader for observability and cloud-native security in 2025 reports.