Steve Franklin stories

Steve Franklin is an insightful author who delves into the evolving landscape of customer service through technology and innovation. His recent works explore the strategic moves and advancements made by companies like Zendesk in partnership with leading tech giants such as Amazon Web Services.

By reading Franklin's stories, you can gain a deeper understanding of how collaboration and advanced technologies can transform customer experience on a large scale. His detailed analysis of Zendesk's AI suite offerings highlights the potential for efficiency and personalization in customer interactions, making it invaluable for those looking to understand the current trends in customer service enhancement.