About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 155
Customer service agents don't want to return to contact centres
Wed, 22nd Jun 2022
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uc
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crm
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martech
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Australia worst in the world for mobile app threats
Fri, 17th Jun 2022
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casb
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smartphones
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cybersecurity
Australia is the country with the highest percentage of mobile app threats detected, according to new research.
CloudMile offers free cloud migration to Southeast Asia SMEs
Fri, 17th Jun 2022
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cloud services
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cloud migration
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sme
Cloud and AI service provider CloudMile is offering small- and medium-sized enterprises in Singapore, Malaysia and the Philippines free migration to the cloud.
Banks, PSPs prioritising payment modernisation to compete
Fri, 17th Jun 2022
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commerce systems
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martech
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payment technologies
A new report gives payment providers a forward-looking view of the evolution of payments and investment drivers for modernisation.
New survey uncovers critical OT security challenges
Thu, 16th Jun 2022
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firewalls
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network infrastructure
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network security
While industrial control environments continue to be a target for cyber criminals, there are widespread gaps in industrial security.
Trend Micro unveils dedicated security for electric vehicles
Thu, 16th Jun 2022
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cartech
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risk & compliance
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cybersecurity
The cybersecurity company has announced VicOne - dedicated security for the electric vehicles and connected cars of today and tomorrow.
Palo Alto Networks named Google Cloud technology partner of the year for security
Thu, 16th Jun 2022
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firewalls
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network infrastructure
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hyperscale
Palo Alto Networks was recognised for helping organisations rapidly transform security operations for future success.
Majority of APAC CFOs concerned about rising wages
Wed, 15th Jun 2022
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hcm
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cost
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salaries
Global CFOs are worried about rising wages to stay competitive, but remain bullish on growth, according to a survey by Globalization Partners.
Australians re-examining spending fees and charges
Wed, 15th Jun 2022
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fintech
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online banking
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finance, leasing & rental
The majority of Australians are beginning to examine fees more closely. Unfortunately, no transaction is completely and always ‘free’.
Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
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uc
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crm
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martech
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Multicloud complexity and related costs on the rise
Wed, 15th Jun 2022
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data analytics
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martech
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planning
As multicloud complexity and the related costs are on the rise, the friction leads to data lock-in, and the resulting loss of business value.
Decline in mobile malware but hackers show growing sophistication
Wed, 15th Jun 2022
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endpoint protection
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malware
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edr
Mobile malware attacks in Singapore fell 15.9% in 2021, in line with a global decline, says cybersecurity firm Kaspersky.
Leadership out of touch with employee expectations - Microsoft
Wed, 15th Jun 2022
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uc
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hybrid & remote work
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voip
Sixty percent of managers in Singapore say leadership at their company is out of touch with employee expectations.
Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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cloud services
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productivity
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digital technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
More than 90% of cyber attacks made possible by human error
Tue, 14th Jun 2022
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ransomware
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malware
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cybersecurity
The data are clear, with cyberattacks on the rise in recent years and the cybersecurity situation increasingly complex.
Juniper Networks, Sumitomo Electric, Arrcus join Open XR forum
Tue, 14th Jun 2022
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juniper networks
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open xr
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sumitomo electric
Building a robust multi-vendor ecosystem is essential to enable network operators to achieve increased network capabilities provided by XR optics technology.
Exabeam expands investment in Google Cloud in fight against cyber threats
Fri, 10th Jun 2022
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hyperscale
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public cloud
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advanced persistent threat protection
The move opens up limitless data ingestion, speed, and scale opportunities for worldwide security teams in their ongoing fight against cybersecurity attacks.
Cyber attacks on industrial assets cost firms millions
Fri, 10th Jun 2022
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datacentre infrastructure
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it in manufacturing
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power / energy
Some 89% of electricity, oil & gas, and manufacturing firms have experienced cyber attacks impacting production and energy supply over the past year.
Aussie small business losing money on bad digitisation
Fri, 10th Jun 2022
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fintech
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financial systems
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productivity
Australian SMEs are spending $2.2bn annually on digital solutions, but 3 in 5 are hindered by the lack of integration between these tools, according to MYOB.
Snowflake launches new cybersecurity workload for the data cloud
Fri, 10th Jun 2022
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data analytics
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martech
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planning
Snowflake has announced the launch of a new cybersecurity workload that enables cybersecurity teams to better protect their enterprises with the data cloud.