Latest news

Jennifer Catto named executive vice president at Sabre
Today
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digital transformation
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marketing strategy
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customer engagement
Sabre appoints Jennifer Catto as EVP and CMO to drive global marketing strategy and growth, leveraging her 25 years' experience in transformational leadership.

Optimizely unveils enhanced Opal AI to boost marketing workflows
Yesterday
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rpa
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cdp
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digital marketing
Optimizely upgrades its AI tool Opal with new features and workflows to boost marketing efficiency within the Optimizely One suite, enhancing task automation.

NICE & ServiceNow partner on AI to unify customer service
Yesterday
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

RingCentral unveils flexible pay-per-organiser model for events
Yesterday
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uc
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digital transformation
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hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

How the Orlando Magic are reinventing fandom with data and AI
Yesterday
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data analytics
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digital transformation
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cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.

Eagle Eye & Ecrebo partner to boost smart receipt marketing
2 days ago
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.

Forrester names AI, agentic systems & robotics top for 2025
2 days ago
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.

Transparency urged to build stronger client-agency trust
2 days ago
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devops
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apm
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collaboration
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.

AI-focused marketing risks eroding trust, says new research
2 days ago
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.

Only 44% of CIOs seen as AI-savvy by CEOs, survey finds
3 days ago
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digital transformation
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partner programmes
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ai
A Gartner survey finds just 44% of CIOs deemed 'AI-savvy' by CEOs, who stress urgent upskilling to harness AI's business-transforming power.

Udemy appoints Neeracha Taychakhoonavudh to lead CX
3 days ago
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digital transformation
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cx
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martech
Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

Safeguard Global unveils new brand to guide international growth
4 days ago
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hcm
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global expansion
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employer of record
Safeguard Global has unveiled a refreshed brand identity to reinforce its role as a key guide in global workforce management and international expansion.

Retailers boost performance with personalisation & new tech
4 days ago
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digital transformation
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cx
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martech
Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.

Calabrio appoints Frank Ciccone as new Chief Revenue Officer
4 days ago
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.

TeamViewer launches DEX Essentials for smaller businesses
4 days ago
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cybersecurity
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ar, vr & metaverse
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it management
TeamViewer unveils DEX Essentials to extend digital employee experience tools to SMBs, enhancing IT management and workplace efficiency at any size.

8x8 unveils new AI tools, RCS messaging & digital wallet pay
Last week
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

LinkedIn expands BrandLink, offers video ads with top creators
Last week
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digital entertainment
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ai
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smb
LinkedIn expands BrandLink, offering advertisers premium video content from top creators to engage over 1 billion members in the US and UK.

Yahoo unveils Conversion API to boost ad tracking accuracy
Last week
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yahoo
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digital advertising
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liveramp
Yahoo DSP has unveiled Yahoo CAPI, a Conversion API that unifies online and offline ad tracking, boosting campaign insights and attribution by up to 50%.

IDeaS Cruise RMS wins top TravelTech award for innovation
Last week
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data analytics
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revenue management
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ideas
IDeaS has won the TravelTech Breakthrough Award for its Cruise Revenue Management System, boosting cruise lines' profitability through advanced data analytics.

Moloco appoints Jean-Luc Nahon to lead product for Moloco Ads
Last week
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smartphones
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data science
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ai
Moloco has hired Jean-Luc Nahon, former Amazon Ads executive, as Head of Product to boost its AI-driven advertising solutions and strategic growth in 2025.