Call centre Stories - Page 2

Indian Stories

Call centre stories

SquadStack AI Adds Visual Intelligence to Sales Calls

SquadStack.ai's new voice tool uses product images and listing data to shape calls before they begin, with IndiaMART as the first live customer.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026

Global Stories

Call centre stories

Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Aryza acquires Umbrella Tech in AI collections push

Aryza buys Toronto-based Umbrella Tech to add voice AI, speech analytics and autonomous agents to its collections and recoveries software.

By Karen Joy Bacudo • 3 min read • Last month

Unified Communications

Scotiabank launches Scotia Intelligence for bank-wide AI

Scotiabank puts AI under one roof as new enterprise platform rolls out for staff, with commercial email routing and client tools already delivering gains.

By Karen Joy Bacudo • 4 min read • Last month

Unified Communications

Tollring unveils AI tools for customer conversation analysis

Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Software-as-a-Service

8x8 launches AI Studio for customer experience agents

8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.

By Catherine Knowles • 4 min read • Last month

Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.

By Sofiah Nichole Salivio • 3 min read • Last month

Unified Communications

Minor Hotels unveils global AI platform with Google

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

By Mark Tarre • 5 min read • Last month

Unified Communications

Infobip embeds AI across operations at DevDays 2026

Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Eltropy expands AI platform for credit unions with secure identity checks and account service tools to handle routine banking tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026