Chatbots stories - Page 20
Salesforce announces new AI-powered workflows in Service Cloud
Fri, 10th Sep 2021
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The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Alibaba's AI model outperforms humans in global challenge
Fri, 20th Aug 2021
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Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.
Study shows how chatbot personality can affect business
Tue, 10th Aug 2021
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New survey reveals the key to successful chatbots: a human-like personality. Findings show how personality influences consumer perception.
Ambit deploys AI chatbot for global travel firm Online Republic
Tue, 27th Jul 2021
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Ambit's AI chatbot 'Wheelie' will provide 24/7 customer support for Online Republic's travel brands, Airport Rentals and Motorhome Republic.
NVIDIA has launched 8th generation AI software TensorRT 8
Wed, 21st Jul 2021
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NVIDIA has launched the eighth generation of the company’s AI software, the TensorRT 8, which now does language queries at half the speed.
Massey University's School of Aviation 'takes off' with Microsoft technology
Tue, 20th Jul 2021
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Learning to fly is an exhilarating experience. At Massey University’s School of Aviation, It’s about as hands-on as you can get.
Best practices for implementing a chatbot or virtual agent
Tue, 6th Jul 2021
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Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
Vodafone offers Ambit's chatbot tech to contact centre customers
Thu, 1st Jul 2021
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A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone’s contact centre customers.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Appier acquires AI-powered chatbot platform BotBonnie
Wed, 23rd Jun 2021
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Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing
Fri, 18th Jun 2021
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CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Poor service quality costing companies significant revenue
Fri, 21st May 2021
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Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Artificial intelligence top priority for organisations, but challenges remain
Mon, 3rd May 2021
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Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
VERSA turns website design on its head with an AI twist
Wed, 14th Apr 2021
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The company's website is entirely bot-activated and navigation-less, which means those who visit the website just write or speak what they want to search for.
The mirrored world: Digital twins redefine business intelligence
Mon, 29th Mar 2021
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Accenture's Technology Trends 2021 report reveals how digital twins and AI are shaping the future of business and intelligence.
APAC consumers comfortable with human & AI-assisted contact centres
Tue, 23rd Mar 2021
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Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.