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Cloud Communications stories

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Unified Communications

8x8 names 2026 partner award winners across regions

Partners across North America, EMEA and ANZ were rewarded for bookings growth and new customer wins in 8x8's 2026 fiscal year.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Unified Communications

Proximus Global rises to Gartner CPaaS leaders group

The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 25th May 2026

Unified Communications

NFON confirms guidance as AI investment weighs on profit

Soft demand and higher AI investment trimmed quarterly earnings, but the Munich-based group still expects low- to mid-single-digit revenue growth this year.

By Karen Joy Bacudo • 3 min read • Fri, 22nd May 2026

Unified Communications

Telarix partners Telesmart on cloud number services

The tie-up gives operators a single API-enabled platform to automate telecom number provisioning, routing and compliance across markets.

By Mark Tarre • 4 min read • Thu, 21st May 2026

Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • Wed, 20th May 2026

Unified Communications

Telecom operators urged to rethink voice & security

Rising cyber risk and regulatory pressure are pushing telecom operators to harden voice services as enterprises shift calling into cloud platforms.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 19th May 2026

Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Thu, 14th May 2026

Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Thu, 14th May 2026

Network Infrastructure

Telesmart appoints Carl Roberts as chairman for growth

The move bolsters Telesmart's push into overseas communications markets as number governance grows more complex for carriers and CPaaS providers.

By Mark Tarre • 4 min read • Thu, 14th May 2026

Unified Communications

BT International launches UC Edge for multinationals

Multinationals grappling with fragmented voice systems get a single global layer that cuts manual routing and eases platform switching.

By Mark Tarre • 3 min read • Thu, 14th May 2026

Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Wed, 13th May 2026

Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 7th May 2026

Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • Mon, 4th May 2026