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Twilio honours AI startups pushing innovation in customer engagement
Data Analytics

Twilio honours AI startups pushing innovation in customer engagement

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

By Tom Raynel • 3 min read • Tue, 30th Jan 2024
Data Privacy Day: Zoho highlights the need for more education
EduTech

Data Privacy Day: Zoho highlights the need for more education

Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.

By Tom Raynel • 3 min read • Fri, 26th Jan 2024
Data Privacy Day: Vectra AI emphasises a proactive approach
Data Protection

Data Privacy Day: Vectra AI emphasises a proactive approach

In celebration of International Data Privacy Day, Vectra AI's Chris Fisher stresses the need for organisations to take a proactive stance in improving data protection measures.

By Tom Raynel • 3 min read • Fri, 26th Jan 2024
Sternum & ChargePoint secure Home Flex against IoT vulnerabilities
Data Analytics

Sternum & ChargePoint secure Home Flex against IoT vulnerabilities

In a bid to combat IoT vulnerabilities, security firm Sternum collaborates with ChargePoint to enhance the protection of ChargePoint Home Flex, following the uncovering of significant security flaws.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024
CybeReady releases new Data Privacy Toolkit for CISOs
Data Protection

CybeReady releases new Data Privacy Toolkit for CISOs

Global security firm, CybeReady, introduces a free Data Privacy CISO Toolkit to support data protection initiatives, coinciding with Data Privacy Week.

By Shannon Williams • 3 min read • Thu, 25th Jan 2024
71% of Australian small businesses view cyber attacks as major risk
Network Infrastructure

71% of Australian small businesses view cyber attacks as major risk

Cybersecurity threats are escalating for Australian small businesses, with 71% viewing it as a major risk, says a global study by McAfee and Dell Technologies.

By Catherine Knowles • 3 min read • Fri, 19th Jan 2024
Eagle Eye launches EagleAI for grocery, retail personalisation
Data Analytics

Eagle Eye launches EagleAI for grocery, retail personalisation

Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.

By Kaleah Salmon • 3 min read • Mon, 15th Jan 2024
Intel and DigitalBridge launch enterprise AI firm Articul8
Unified Communications

Intel and DigitalBridge launch enterprise AI firm Articul8

Intel and DigitalBridge have launched Articul8, an independent AI company delivering comprehensive GenAI platform solutions with safeguarded, scalable and varied deployment options.

By Catherine Knowles • 3 min read • Thu, 4th Jan 2024
Global modular data centres market to reach $81.2bn by 2030
Virtualisation

Global modular data centres market to reach $81.2bn by 2030

The global modular data centres market is anticipated to surge to USD$81.2bn by 2030, due to efficiency and flexibility, says Research and Markets report.

By Shannon Williams • 3 min read • Tue, 2nd Jan 2024
Safetica partners with Kaira to boost data security in APAC region
Data Analytics

Safetica partners with Kaira to boost data security in APAC region

Safetica forms strategic alliance with Kaira to enhance data security solutions and cater to increasing cybersecurity needs in the APAC region.

By Kaleah Salmon • 3 min read • Thu, 21st Dec 2023
Jscrambler secures PCI DSS v4.0 compliance boosting client-side protection
Data Protection

Jscrambler secures PCI DSS v4.0 compliance boosting client-side protection

Jscrambler, a client-side protection platform, achieves PCI DSS v4.0 compliance, showcasing their commitment to secure transactions.

By Catherine Knowles • 3 min read • Wed, 20th Dec 2023
Certinia integrates advanced AI in service-oriented platform for improved efficiency
Data Analytics

Certinia integrates advanced AI in service-oriented platform for improved efficiency

US tech firm, Certinia, integrates advanced AI into its service-oriented platform, aiming to revolutionise enterprise operations globally.

By Imee Dequito • 3 min read • Mon, 18th Dec 2023
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Data Analytics

Eagle Eye Group appoints first Chief Artificial Intelligence Officer

Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.

By Imee Dequito • 3 min read • Thu, 14th Dec 2023
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023
Zoom looks to enhance CX with AI-powered refinements
Customer Relationship Management

Zoom looks to enhance CX with AI-powered refinements

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023
The surprising reason customers are abandoning digital transactions
Data Analytics

The surprising reason customers are abandoning digital transactions

Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.

By Ashley Diffey • 5 min read • Tue, 5th Dec 2023

Stories from Other Regions

Customer data stories

Cheap as Chips streamlines operations with SOTI MobiControl solution
Semiconductors

Cheap as Chips streamlines operations with SOTI MobiControl solution

Cheap as Chips improves store operations across remote Australia using SOTI MobiControl solution, enabling better connectivity and enhanced customer service.

By Sean Mitchell • 2 min read • Thu, 14th Dec 2023