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Customer Feedback stories

NetApp named leader in 2025 Gartner Magic Quadrant for storage
Storage

NetApp named leader in 2025 Gartner Magic Quadrant for storage

NetApp has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms, highlighting its innovative and reliable data solutions.

By Shannon Williams • 3 min read • Thu, 11th Sep 2025
LG launches ThinQ AI platform to upgrade & maintain appliances
Biometrics

LG launches ThinQ AI platform to upgrade & maintain appliances

LG has unveiled its ThinQ AI platform in Europe, enhancing smart appliances with AI-driven updates and proactive maintenance for improved efficiency.

By Melvin Hipolito • 4 min read • Tue, 2nd Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025
Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025
Data Analytics

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025
PropUp launches high-definition video & time-stamped inspections
Customer Experience

PropUp launches high-definition video & time-stamped inspections

PropUp updates its Inspection App with HD video and time-stamped photos, cutting inspection times from 30 to 3 minutes and halving technician call-backs.

By Kaleah Salmon • 3 min read • Thu, 21st Aug 2025
Celonis leads Forrester's 2025 process intelligence report
Data Analytics

Celonis leads Forrester's 2025 process intelligence report

Celonis has been named a Leader in Forrester's 2025 process intelligence report, praised for its AI-driven platform and enterprise-wide process control.

By Jed Nykolle Harme • 3 min read • Fri, 15th Aug 2025
Radical redesigned of navigation & homepage coming to Xero users
Customer Experience

Radical redesigned of navigation & homepage coming to Xero users

Xero is set to launch a redesigned navigation and homepage, shaped by customer feedback, enhancing usability with customisable, insight-rich features.

By Sean Mitchell • 3 min read • Tue, 12th Aug 2025
Amplitude named leader in digital analytics by Forrester report
Data Analytics

Amplitude named leader in digital analytics by Forrester report

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
BeyondTrust named Leader in Forrester Wave privileged identity report
Privileged Access Management

BeyondTrust named Leader in Forrester Wave privileged identity report

BeyondTrust is named a Leader in Forrester's Privileged Identity Management report, earning top scores in 13 criteria for its identity-first security strategy.

By Melania Watson • 3 min read • Wed, 6th Aug 2025
Arctic Wolf grows channel network 140 percent in Australia, NZ
Customer Experience

Arctic Wolf grows channel network 140 percent in Australia, NZ

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

By Melania Watson • 3 min read • Wed, 6th Aug 2025
Bitdefender named sole Visionary in 2025 Gartner EPP report
Endpoint Protection

Bitdefender named sole Visionary in 2025 Gartner EPP report

Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.

By Sean Mitchell • 3 min read • Wed, 16th Jul 2025
Qualtrics doubles down on global partner community to accelerate shared growth
Digital Transformation

Qualtrics doubles down on global partner community to accelerate shared growth

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

By Sean Holcombe • 6 min read • Wed, 16th Jul 2025

Stories from Other Regions

Customer Feedback stories

Exclusive: Tenable co-CEO on Australia, AI and growth
Cloud Security

Exclusive: Tenable co-CEO on Australia, AI and growth

Tenable's co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO's passing.

By Melania Watson • 4 min read • Fri, 19th Sep 2025
Peer reviews surpass influencers for UK shoppers' purchase decisions
Customer Experience

Peer reviews surpass influencers for UK shoppers' purchase decisions

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
Why retailers need to prepare for a rise in AI-generated complaints
Digital Transformation

Why retailers need to prepare for a rise in AI-generated complaints

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

By Mark Devlin • 9 min read • Thu, 4th Sep 2025
Colonial First State expands AI tools to boost service & advice
Digital Transformation

Colonial First State expands AI tools to boost service & advice

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

By Kaleah Salmon • 4 min read • Fri, 1st Aug 2025
Singapore Airlines taps Qualtrics' AI to boost customer insight
Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
Singapore Airlines taps Qualtrics & AI to enhance customer insights
Data Analytics

Singapore Airlines taps Qualtrics & AI to enhance customer insights

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

By Melvin Hipolito • 3 min read • Tue, 22nd Jul 2025