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Customer retention Stories - Page 27

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Customer retention stories

Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
Netcore Cloud expands collaboration with Google Cloud AI
Data Analytics

Netcore Cloud expands collaboration with Google Cloud AI

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
Bian launches Coreless Banking 4.0 for AI-driven insights
Customer Experience

Bian launches Coreless Banking 4.0 for AI-driven insights

The Banking Industry Architecture Network has unveiled Coreless Banking 4.0, harnessing AI to help banks retain customers amid growing competition.

By Shannon Williams • 2 min read • Fri, 8th Nov 2024
Unlocking unused customer data: A wake up call for travel and hospitality
Hyperscale

Unlocking unused customer data: A wake up call for travel and hospitality

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

By Billy Loizou • 5 min read • Tue, 5th Nov 2024
MVNO-in-a-Box revenue to exceed USD $1 billion by 2029
Unified Communications

MVNO-in-a-Box revenue to exceed USD $1 billion by 2029

A Juniper Research study forecasts global MVNO-in-a-Box revenue will hit USD $1 billion by 2029, up from USD $310 million in 2024.

By Sean Mitchell • 2 min read • Tue, 22nd Oct 2024
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Customer Experience

Why eCommerce brands need to rethink Black Friday/Cyber Monday

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

By Jasmine Allen • 5 min read • Tue, 15th Oct 2024
IFS Ultimo named leader in Verdantix 2024 EAM Software report
Data Analytics

IFS Ultimo named leader in Verdantix 2024 EAM Software report

IFS Ultimo has been named a 'Leader' in the 2024 Verdantix Green Quadrant for Enterprise Asset Management software, marking its second consecutive accolade.

By Catherine Knowles • 3 min read • Tue, 15th Oct 2024
Hornetsecurity launches tool to streamline MSP operations
Customer Experience

Hornetsecurity launches tool to streamline MSP operations

Hornetsecurity has launched the 365 Multi-Tenant Manager, streamlining Microsoft 365 tenant management for Managed Service Providers and boosting productivity.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Dodo partners with Gentrack for advanced billing system
Unified Communications

Dodo partners with Gentrack for advanced billing system

Vocus Group partners with Gentrack to launch a modern billing system for Dodo Power & Gas, enhancing operational efficiency in the Australian energy sector.

By Sean Mitchell • 2 min read • Mon, 7th Oct 2024
LearnUpon achieves HubSpot App Partner certified integration
EduTech

LearnUpon achieves HubSpot App Partner certified integration

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
David Phillips joins SmartBear as SVP to boost customer success
Customer Experience

David Phillips joins SmartBear as SVP to boost customer success

SmartBear appoints David Phillips as SVP of Customer Retention and Technical Sales Engineering, leveraging his two decades of customer-focused experience from 3Play Media.

By Imee Dequito • 3 min read • Fri, 27th Sep 2024
Snowflake introduces AI Data Cloud tailored for travel industry
Unified Communications

Snowflake introduces AI Data Cloud tailored for travel industry

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024

Stories from Other Regions

Customer retention stories

How businesses can meet the challenges of restricted consumer spending
Customer Experience

How businesses can meet the challenges of restricted consumer spending

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

By Anurag Vasisth • 4 min read • Thu, 21st Nov 2024
Study shows personalisation key to consumer loyalty in UK
Customer Experience

Study shows personalisation key to consumer loyalty in UK

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Ecommpay advises on optimising festive checkout processes
Crypto

Ecommpay advises on optimising festive checkout processes

Ecommpay is urging eCommerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Twilio report: Trust crucial for Australian consumer loyalty
Customer Experience

Twilio report: Trust crucial for Australian consumer loyalty

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024
UK retailers lose $2.6 billion annually to policy abuse
Customer Experience

UK retailers lose $2.6 billion annually to policy abuse

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

By Catherine Knowles • 3 min read • Tue, 15th Oct 2024
Deliver when it matters most: Retention and revenue this peak season
Customer Experience

Deliver when it matters most: Retention and revenue this peak season

As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.

By Rob Hango-Zada • 5 min read • Wed, 9th Oct 2024