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Google filters Dataflow AI tasks to cut streaming costs
Industrial IoT

Google filters Dataflow AI tasks to cut streaming costs

Only a small share of routine stream events need costly model calls under Google's Dataflow approach, which can curb latency and API charges.

By Sean Mitchell • 4 min read • Yesterday
Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Sonata Software names Hariprasad Rebala Chief AI Officer
Data Analytics

Sonata Software names Hariprasad Rebala Chief AI Officer

The hire underscores rising pressure on IT services firms to turn AI pilots into measurable client gains as Sonata deepens its push into enterprise use.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • 3 days ago
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
OpenAI launches Ultrafast GPT-5.6 Sol for businesses
DevOps

OpenAI launches Ultrafast GPT-5.6 Sol for businesses

Businesses in the preview can use the model for real-time coding, support and trading tasks, with responses up to 14 times faster.

By Sean Mitchell • 4 min read • Last week
How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Last week
Nvidia & Wall Street launch $500bn AI funding push
Semiconductors

Nvidia & Wall Street launch $500bn AI funding push

The tie-up could unlock financing for AI data centres as demand for computing power outstrips the balance sheets of cloud providers.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Customer service stories

AnywhereNow's Tendfor wins Microsoft Teams certification
Software-as-a-Service

AnywhereNow's Tendfor wins Microsoft Teams certification

Customers using Microsoft Teams may find contact centre integration simpler after Tendfor was certified under Microsoft's Unify Integration Model.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
CTI Digital opens access to sovereign AI platform Croft
Data Protection

CTI Digital opens access to sovereign AI platform Croft

UK organisations can now run AI tools on domestic infrastructure while keeping data and prompts under their own control, CTI says.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • 3 days ago
Apprentices say AI is reshaping tech skills demand
Artificial Intelligence

Apprentices say AI is reshaping tech skills demand

AI is making communication and adaptability as vital as coding for junior tech roles, apprentices said, as employers seek workplace-ready staff.

By Joseph Gabriel Lagonsin • 6 min read • 3 days ago
Adyen unifies Tod's global payments across 115 stores
Digital Transformation

Adyen unifies Tod's global payments across 115 stores

The move has lifted approval rates and cut reconciliation work as the luxury group standardises payments across stores and online in 14 countries.

By Karen Joy Bacudo • 3 min read • 3 days ago
Improved water meter data helps Masterton plug leaks
Data Analytics

Improved water meter data helps Masterton plug leaks

Water losses in Masterton have been cut to 15% as better meter data helps the council spot hidden leaks and prompt repairs.

By Local Democracy Reporter • 3 min read • Last week
Westgate station opens as Auckland's busway begins
Customer Experience

Westgate station opens as Auckland's busway begins

Commuters in northwest Auckland gain a new interchange from Sunday, with the first Northwest Busway stop opening on schedule and under budget.

By Sean Mitchell • 3 min read • Last week
NRC explores how AI could boost council services and decision-making
Data Protection

NRC explores how AI could boost council services and decision-making

The review could identify quick wins for Northland residents, while weighing privacy, security and ethical risks before any rollout.

By Local Democracy Reporter • 3 min read • Last week
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • Last week