Customer service stories - Page 1
Salesforce introduces Industries AI to revolutionise sectors
Last week
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edutech
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digital transformation
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martech
Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.
Wiise modernises RWB Marine's legacy systems, boosts efficiency
Last week
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digital transformation
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productivity
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customer service
RWB Marine revamps operations with Wiise, saving four days monthly on costs and cutting invoice admin by 20%, boosting efficiency and strategic focus.
ServiceNow boosts AI capabilities with Now Platform Xanadu
Last week
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uc
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data analytics
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hcm
ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.
Powertec & Zetifi partner to boost remote Australian connectivity
Last week
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connectivity
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customer service
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powertec
Powertec Wireless Technology and Zetifi have partnered to bolster connectivity in Australia's regional and remote areas using advanced smart antenna technology.
SugarCRM appoints David Roberts as new CEO amidst changes
Last week
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saas
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cx
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martech
SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.
Dave Joyce steps in as CEO of Macrium amid industry growth
Last week
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dr
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data protection
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ai
Macrium appoints Dave Joyce as CEO, replacing founder Nick Sills amid booming data protection market projected to exceed USD $610 billion by 2032.
Infinite Reality enters strategic partnership with Google Cloud
This month
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edutech
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ai
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ar, vr & metaverse
Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.
Kore.ai AI solutions now available on AWS Marketplace
This month
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omnichannel
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martech
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ai
Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.
Gen AI now top priority for Singaporean business leaders
This month
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cx
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it training
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martech
Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.
Zendesk launches Relay to enhance customer communications
This month
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cx
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martech
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cdp
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
NICE Enlighten Copilot wins Best AI-based Solution award
Last month
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uc
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cx
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martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
Manhattan Associates unveils AI innovations at Melbourne event
Last month
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cx
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martech
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supply chain systems
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
Working smarter not harder: Four ways AI can support your business
Last month
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cx
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martech
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cdp
AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.
Salesforce study: AI a top priority for Australian executives
Last month
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martech
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cdp
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data privacy
A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.
Middlebank forms strategic alliance with Freterium in TMS deal
Last month
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iot
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ai
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customer service
Middlebank Consulting Group partners with Freterium to offer advanced cloud-based Transportation Management System in Australia and New Zealand, targeting efficiency and cost reductions.
NVIDIA launches NIM Agent Blueprints for scalable AI solutions
Last month
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network infrastructure
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ai
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deloitte
NVIDIA unveils NIM Agent Blueprints, empowering enterprises to create generative AI apps easily. The toolkits, part of the AI Enterprise platform, target sectors from customer service to drug discovery.
Virtualstock & commercetools partner to automate retail ops
Last month
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transparency
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onboarding
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customer service
Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.
Tangerine unveils new high speed NBN plans for regional areas
Last month
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uc
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nbn
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customer service
Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.
Zendesk launches Relay to enhance outbound communication
Last month
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cx
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martech
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sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
Dematic launches Vision Picking Solution in ANZ supply chain
Last month
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nz
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customer service
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gamification
Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.