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Digital Channels stories

Kentico unveils AIRA agents to transform marketing work
Enterprise Content Management

Kentico unveils AIRA agents to transform marketing work

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
Banks struggle to turn AI spending into real revenue gains
Digital Transformation

Banks struggle to turn AI spending into real revenue gains

Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Wibmo ranks 41st in 2025 Chartis retail analytics list
Data Analytics

Wibmo ranks 41st in 2025 Chartis retail analytics list

Wibmo takes 41st spot in Chartis 2025 Retail Banking Analytics 50, highlighting its growing role in payments security and AI-driven decisioning.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Insight & Stripe expand AI-driven enterprise commerce
Digital Transformation

Insight & Stripe expand AI-driven enterprise commerce

Insight deepens its Stripe alliance to modernise enterprise payments and power AI-driven checkout and in-chat commerce experiences.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Akeneo unveils AI‑driven Winter Release for agentic commerce
Digital Transformation

Akeneo unveils AI‑driven Winter Release for agentic commerce

Akeneo launches an AI‑driven Winter Release to power “agentic commerce”, speeding product data from enrichment to activation for AI buyers.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
NICE Actimize named Asia Pacific fraud management leader
Fintech

NICE Actimize named Asia Pacific fraud management leader

Banks in Asia Pacific are under greater pressure to curb digital fraud, after Forrester gave NICE Actimize top marks in key assessment areas.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026

Stories from Other Regions

Digital Channels stories

8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
TitanX buys FrontSpin to boost AI-powered cold calling
Software-as-a-Service

TitanX buys FrontSpin to boost AI-powered cold calling

TitanX snaps up FrontSpin in an eight-figure deal, fusing AI phone-intent data with power dialling to lift cold call connect rates.

By Mark Tarre • 3 min read • Thu, 19th Feb 2026
ANZ rolls out AI-powered CRM to reshape business banking
Customer Relationship Management

ANZ rolls out AI-powered CRM to reshape business banking

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Canadian shoppers demand value, personalisation & trust
Data Protection

Canadian shoppers demand value, personalisation & trust

Cost-conscious Canadians now demand sharper prices, personalised tech and rock-solid data security before choosing where to shop.

By Shannon Williams • 4 min read • Thu, 29th Jan 2026
Kitestring opens neutral lab for retail POS testing
Digital Transformation

Kitestring opens neutral lab for retail POS testing

Kitestring has launched a neutral retail innovation lab in Arkansas, letting enterprise chains trial rival POS and omnichannel systems side by side.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026
Eagle Eye unveils AI platform for real-time offers
Customer Experience

Eagle Eye unveils AI platform for real-time offers

Eagle Eye has launched Personalized Promotions, an AI platform that generates real-time, one-to-one offers for millions of retail shoppers.

By Mark Tarre • 4 min read • Sat, 17th Jan 2026
Lycamobile boosts Q4 activations & wins Finder award
Digital Transformation

Lycamobile boosts Q4 activations & wins Finder award

Lycamobile Australia lifts Q4 plan activations by over 50% after streamlining offers, as it secures a Finder Mobile Awards 2026 win.

By Catherine Knowles • 3 min read • Thu, 15th Jan 2026
CelcomDigi debuts PhoneFIX monthly device repair plan
Customer Experience

CelcomDigi debuts PhoneFIX monthly device repair plan

CelcomDigi launches PhoneFIX, a monthly repair plan from RM3 offering same-day fixes for phones bought from any retailer in Malaysia.

By Sofiah Nichole Salivio • 3 min read • Tue, 13th Jan 2026
Renfrewshire AI adviser Millie hailed as model for councils
Unified Communications

Renfrewshire AI adviser Millie hailed as model for councils

Renfrewshire's AI adviser Millie cuts calls, saves GBP £110,000 and wins awards, as Scotland is hailed a model for council services.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
Ecommpay shortlisted for four awards at FStech 2025
Disaster Recovery

Ecommpay shortlisted for four awards at FStech 2025

Ecommpay has been shortlisted for four FStech 2025 awards, underlining its role in driving innovation, security and inclusion in payments.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026