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Employee Experience (EX) stories

Druid AI report finds AI agent use concentrated in key tasks
Digital Transformation

Druid AI report finds AI agent use concentrated in key tasks

Production data from hundreds of enterprise customers shows AI agents are handling only a few high-volume workflows, reshaping deployment priorities.

By Sofiah Nichole Salivio • 3 min read • Last week
Ciphr launches AI HR assistant for software customers
Data Protection

Ciphr launches AI HR assistant for software customers

Employees and managers can now query HR records and book leave in seconds, as Ciphr embeds a chatbot into its software from this month.

By Sean Mitchell • 4 min read • Last week
GoTo finds workers wary of AI overreliance at work
Data Protection

GoTo finds workers wary of AI overreliance at work

A GoTo survey finds many workers fear heavy AI use is eroding skills, while poor training and weak oversight are fuelling risks.

By Joseph Gabriel Lagonsin • 6 min read • Last week
AI readiness gap widens across Asia-Pacific, report finds
Digital Transformation

AI readiness gap widens across Asia-Pacific, report finds

Employers may be underestimating training needs, as a survey found employees far less confident than HR leaders about AI readiness across Asia-Pacific.

By Sean Mitchell • 4 min read • Last week
Humanforce launches AI rostering tool for frontline staff
Digital Transformation

Humanforce launches AI rostering tool for frontline staff

Frontline employers could cut rostering time and labour costs as the software checks compliance and demand before shifts are published.

By Sean Mitchell • 4 min read • Last week
Riverbed unveils Zero Disruption AI observability tools
Software-as-a-Service

Riverbed unveils Zero Disruption AI observability tools

The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.

By Sean Mitchell • 5 min read • Last week
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last week
AI summaries overtake workplace communications, Fresh says
Digital Transformation

AI summaries overtake workplace communications, Fresh says

Employees are increasingly seeing company news through AI first, raising concerns that automated summaries are stripping out tone and context.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Executives & staff split on AI readiness, Acorn finds
Digital Transformation

Executives & staff split on AI readiness, Acorn finds

Employees are far less confident than executives that their managers can guide AI skills, exposing a widening gap in readiness across large firms.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Qualtrics completes USD $6.75 billion Press Ganey deal
Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Last week
CortexForge unveils client-owned systems inside Microsoft
Software-as-a-Service

CortexForge unveils client-owned systems inside Microsoft

The consultancy says its approach keeps records and governance inside existing Microsoft tools, reducing reliance on outside vendors and scattered spreadsheets.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Oleeo says Gen Z work criticisms miss labour shifts
Artificial Intelligence

Oleeo says Gen Z work criticisms miss labour shifts

Younger staff are being misread as disengaged, as changing career paths and AI adoption reshape expectations across the workplace.

By Sean Mitchell • 4 min read • This month
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • This month
YASH named Major Contender in Everest digital workplace
Digital Transformation

YASH named Major Contender in Everest digital workplace

Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.

By Mark Tarre • 3 min read • This month

Stories from Other Regions

Employee Experience (EX) stories

Irish leaders prize empathy over AI skills in management
Digital Transformation

Irish leaders prize empathy over AI skills in management

Concern is rising in Ireland as leaders say empathetic coaching matters more than AI know-how for future managers during adoption.

By Sofiah Nichole Salivio • 4 min read • Last week
When 'good enough' cloud communications quietly becomes a risk
Unified Communications

When 'good enough' cloud communications quietly becomes a risk

British firms could face costly disruption if they delay modernising communications before the PSTN switch-off on 31 January 2027.

By Sam Winterbottom • 5 min read • Last week
AI skills now driving UK pay & promotion decisions
Digital Transformation

AI skills now driving UK pay & promotion decisions

Employers are increasingly paying premiums and boosting careers for staff who can use AI safely, according to a survey of UK leaders.

By Mark Tarre • 4 min read • This month
Retailers prioritise cost control over staff experience
Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • This month