Freshworks stories - Page 3
Freshworks appoints Johanna Jackman as Chief People Officer
Wed, 30th Aug 2023
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freshworks
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job moves
Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.
Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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martech
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it automation
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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agentic ai
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Freshworks appoints new Chief Information Security Officer
Fri, 2nd Dec 2022
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cybersecurity
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cloud services
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software
Freshworks appoints Jason Loomis as CISO, bolstering its senior technical leadership in delivering fast, easy, and secure software solutions.
77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.
Freshworks enhances its AI-powered Omnibot
Mon, 29th Apr 2019
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robots
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ai
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bots
Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.
Freshworks makes new position to bring in ex Akamai managing director
Fri, 18th Aug 2017
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data analytics
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martech
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cdp
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
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uc
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martech
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healthtech
Joe Hukum's technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.