Genesys stories - Page 2

Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.

Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.

Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.

Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.

Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.

58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.

Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.

Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.

Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.

Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.