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TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • This month
Finologee & Gresham partner on depositary reconciliation
Fintech

Finologee & Gresham partner on depositary reconciliation

It aims to cut manual work and reduce reconciliation risk for insurers and fund managers handling custodian data in multiple formats.

By Karen Joy Bacudo • 4 min read • Last month
EIP partners with Nexacore on device cover push in Asia
Customer Experience

EIP partners with Nexacore on device cover push in Asia

Retailers across Southeast Asia and Australia will get a single route to launch device protection and warranty cover as demand grows.

By Catherine Knowles • 4 min read • Last month
Agentic era and the UI transition
Digital Transformation

Agentic era and the UI transition

AI agents are set to erode ad-funded web traffic, forcing businesses to pivot from screen-based funnels to metered API revenue.

By Ned Shawa • 5 min read • Last month
1Cover expands Adyen payments deal, saves AUD $35,000
Digital Transformation

1Cover expands Adyen payments deal, saves AUD $35,000

Consolidating payments across Australia and New Zealand has cut 1Cover's costs by about AUD $35,000 in nine months, with more savings likely.

By Karen Joy Bacudo • 3 min read • Last month
Zurich names Shukla to lead digital push in Asia Pacific
Software-as-a-Service

Zurich names Shukla to lead digital push in Asia Pacific

The insurer’s Asia Pacific digital and embedded insurance arm already spans more than 100 partners, including Cathay Pacific and Trip.com.

By Karen Joy Bacudo • 4 min read • Last month
FintechOS launches AI platform for banks & insurers
Digital Transformation

FintechOS launches AI platform for banks & insurers

Banks and insurers could cut implementation times from months to weeks as FintechOS 8 adds governed AI and new product operations tools.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

InsurTech stories

AutoRek appoints Tony Livesey as Technology and Product Chief
Digital Transformation

AutoRek appoints Tony Livesey as Technology and Product Chief

The hire signals a push to scale AutoRek’s platform for larger international clients as it adds AI and automation to its financial controls software.

By Mark Tarre • 3 min read • This month
OceanBase opens Kuala Lumpur support centre for Asia
Hyperscale

OceanBase opens Kuala Lumpur support centre for Asia

The Kuala Lumpur hub will give Southeast Asian customers round-the-clock technical support as OceanBase pushes to win more regulated finance clients.

By Sean Mitchell • 4 min read • This month
OMS adds Curvestone AI compliance checks for mortgages
Customer Relationship Management

OMS adds Curvestone AI compliance checks for mortgages

Mortgage networks can now review every case in minutes, as OMS and Curvestone AI roll out automated checks to curb compliance risk.

By Sofiah Nichole Salivio • 5 min read • Last month
FinTech Australia names Finnies finalists for 10th year
Data Protection

FinTech Australia names Finnies finalists for 10th year

The shortlist comes as the sector weighs new rules on payments, scams and data rights, with 160 finalists vying across 22 categories.

By Karen Joy Bacudo • 3 min read • Last month
Pluxee UK launches financial wellbeing hub with Attivo
Fintech

Pluxee UK launches financial wellbeing hub with Attivo

It aims to ease a GBP £10.3 billion annual hit to UK employers from staff financial stress by adding regulated advice and planning tools.

By Catherine Knowles • 4 min read • Last month
TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Last month
Scotiabank launches AI home energy advice tool in Canada
Fintech

Scotiabank launches AI home energy advice tool in Canada

Homeowners can now get personalised retrofit advice and funding guidance as rising energy bills and weather risks boost demand for upgrades.

By Sofiah Nichole Salivio • 4 min read • Last month
Zurich adds bereavement support for millions of customers
Customer Experience

Zurich adds bereavement support for millions of customers

Families using Zurich life protection policies will get free help with probate, funeral arrangements and admin as grief costs climb.

By Kaleah Salmon • 4 min read • Last month
Ripple & Kyobo Life test blockchain bond settlement
Digital Transformation

Ripple & Kyobo Life test blockchain bond settlement

South Korean bond buyers could see near real-time settlement if the pilot cuts the usual two-day wait and counterparty risk.

By Karen Joy Bacudo • 4 min read • Last month
Canopius opens Manchester office as second-largest hub
DevOps

Canopius opens Manchester office as second-largest hub

The insurer is expanding beyond London, with a permanent Manchester base set to house technology and data teams supporting global operations.

By Sean Mitchell • 3 min read • Last month