Intelligent automation stories

Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.

Kyndryl launches its secure Agentic AI Framework to help businesses scale AI adoption securely and integrate AI into core operations across industries.

Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.

Genetec launches AI-driven tools in its Security Centre SaaS to speed up video evidence searches with natural language and advanced filters.

CrowdStrike and NVIDIA have teamed up to enable no-code creation and secure deployment of AI agents for automated cybersecurity and enterprise use.

Nasuni has launched its third global innovation centre in Hyderabad, boosting its R&D capacity and tapping into India's rich engineering talent pool.

Boomi's platform delivers a 347% ROI and a $9.8m net present value over three years, enabling firms to boost productivity and slash integration timelines.

Rimini Street's CEO predicts AI will obsolete legacy ERP systems within a decade, as firms favour intelligent automation over costly software upgrades.

R Systems will acquire Novigo Solutions for INR 400 crore in cash to strengthen its AI and automation services, aiming for USD $240 million combined revenue.

Agentic AI is transforming frontline workforces by autonomously managing tasks in retail, healthcare, and hospitality, enhancing efficiency and resilience.

AI is transforming IT operations from reactive fixes to proactive management, enabling teams to predict issues and improve network performance efficiently.

Dynatrace has been named a Leader and Outperformer in the 2025 GigaOm Radar Report for Kubernetes Observability, highlighting its AI-driven platform's excellence.

xAmplify acquires CTO Group to enhance digital transformation services in Australia, aiming to help organisations scale securely and manage costs effectively.

Org and DeepOpinion partner to introduce AI-driven agentic automation, boosting speed and agility for UK and Irish enterprises in regulated sectors.

Neutrinos unveils its AI Agent Library with 50+ AI agents to streamline claims, underwriting, fraud detection, and customer support in insurance firms.

In FY2026, managed services providers must harness AI, hybrid cloud, and data-driven security to grow and meet evolving client needs in a complex landscape.

Akka launches Agentic AI Platform to help enterprises deploy adaptive AI systems efficiently, easing complexity and boosting operational reliability.

Thales partners with Hexagon for five years to standardise quality and scale production across EMEA using advanced metrology technology and digital solutions.

Dynatrace tops Gartner's 2025 observability platform report, ranking first in four of six use cases including AI Engineering and Cost Optimisation.

A survey reveals 90% of IT leaders worry about AI adoption risks, especially security, despite its growing use in billion-dollar firms globally.