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Generation Z challenges brands with digital preferences
Customer Experience

Generation Z challenges brands with digital preferences

A recent TP Business Insights report reveals Generation Z is the toughest customer demographic to support, influenced by their unique online communication styles.

By Shannon Williams • 3 min read • Fri, 11th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025
TP report shows Gen Z prefer interactive communication
Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Consumers willing to pay more for sustainable products
Supply Chain

Consumers willing to pay more for sustainable products

A new survey reveals consumers in Australia and New Zealand are keen to pay more for sustainable household products, despite doubts over corporate claims.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
PropHero secures AUD $25.1m in record Series A funding
Generative AI

PropHero secures AUD $25.1m in record Series A funding

PropHero has raised AUD $25.1 million in a landmark Series A funding round, marking the largest ever for an Australian property technology firm.

By Kaleah Salmon • 3 min read • Thu, 20th Feb 2025
Gen Z & millennials prioritise quality amid cost crisis
Clean technologies

Gen Z & millennials prioritise quality amid cost crisis

New research reveals Gen Z and millennials are transforming luxury shopping habits by prioritising quality, sustainability, and secure payments during the cost-of-living crisis.

By Shannon Williams • 3 min read • Thu, 6th Feb 2025
Employees fear obsolete skills as training lags behind
Millennials

Employees fear obsolete skills as training lags behind

A new report reveals 63% of US employees feel their training is inadequate, with Gen Z highlighting urgent needs for faster, engaging skill development.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025

Stories from Other Regions

Millennials stories

AI technology seen as solution to boost UK productivity
Productivity

AI technology seen as solution to boost UK productivity

A new survey from Celonis reveals that 81% of UK businesses struggle with low employee morale, largely due to stress and burnout affecting productivity.

By Sean Mitchell • 3 min read • Wed, 16th Apr 2025
Majority of Australians integrate AI into daily tasks
Generative AI

Majority of Australians integrate AI into daily tasks

A recent study by Robert Half reveals that 90% of Australian workers are integrating generative AI into their tasks, with 79% of employers actively promoting its use.

By Shannon Williams • 3 min read • Fri, 11th Apr 2025
AI survey reveals job fears amid workplace enthusiasm
Data Privacy

AI survey reveals job fears amid workplace enthusiasm

A new survey by Kickresume reveals a complex perspective among UK workers on AI in the workplace, with 21% facing job loss concerns despite 57% embracing AI tools.

By Shannon Williams • 4 min read • Fri, 11th Apr 2025
London's night economy thrives as retail sector declines
Workforce Technology

London's night economy thrives as retail sector declines

London's night economy flourishes as retail jobs remain 5% down since the pandemic, with hospitality seeing a 2% annual increase in employment.

By Kaleah Salmon • 3 min read • Thu, 3rd Apr 2025
Philippines sees 40% surge in BNPL users by end of 2024
Marketing Technologies

Philippines sees 40% surge in BNPL users by end of 2024

The Buy Now, Pay Later market in the Philippines surged to 28.4 million users by 2024, marking a 40% increase and securing second place in Southeast Asia.

By Kaleah Salmon • 3 min read • Mon, 31st Mar 2025
Young Aussies owed AUD $1.5 billion monthly in expenses
Fintech

Young Aussies owed AUD $1.5 billion monthly in expenses

Aussies aged 18-35 face AUD $1.5 billion in unpaid shared expenses, prompting the launch of KttiPay to simplify group payments and foster financial harmony.

By Kaleah Salmon • 3 min read • Thu, 20th Mar 2025
Millennials lead UK workplaces in AI tool adoption, study finds
Partner Programmes

Millennials lead UK workplaces in AI tool adoption, study finds

A new report reveals UK Millennials are more adept at using AI tools at work than Gen Z, with 74% comfortable compared to 66% of their younger peers.

By Sean Mitchell • 2 min read • Thu, 20th Mar 2025
AI expected to revolutionise Singapore financial services
Customer Experience

AI expected to revolutionise Singapore financial services

A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
Salesforce & TripADeal unveil AI-enhanced travel showcase
Customer Experience

Salesforce & TripADeal unveil AI-enhanced travel showcase

A recent YouGov survey reveals that 59% of Australian travellers crave personalised travel experiences, sparking innovation from TripADeal and Salesforce.

By Shannon Williams • 4 min read • Sun, 16th Mar 2025
Gen Z reshapes workforce with pay rise demands & mobility
Recruitment

Gen Z reshapes workforce with pay rise demands & mobility

New research from ELMO Software reveals Gen Z workers are driving workplace change, prioritising pay rises and job stability over traditional loyalties.

By Shannon Williams • 3 min read • Thu, 6th Feb 2025