Productivity stories - Page 26

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

A PMI report reveals early adopters of Generative AI in project management are seeing major gains in productivity and problem-solving, outpacing peers.

Australian businesses are poised to increase AI investment by 67% this year, making it the second highest market globally for AI capabilities.

Modern CFOs now collaborate closely with HR and IT teams, driving strategy and organisational growth while facing economic pressures and talent challenges.

The integration of AI with ERP systems is set to revolutionise the Australian manufacturing sector, enhancing efficiency and potentially boosting productivity by 40%.

Advantech's ROCK-301 embedded computer, spotlighted at Taiwan Expo India 2024, showcases IoT innovation and robust industrial performance, cementing the firm's industry leadership.

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

At least 30% of generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025, due to poor data quality, inadequate risk controls.

Leon Paul, a leading British fencing gear maker, revolutionised its warehouse operations with Forterro’s Orderwise ERP, slashing annual wastage by GBP £150,000.

Pulsant has revamped its Croydon data centre, the first in a series of nationwide refurbishments, enhancing client experience and on-site efficiency.

Bigbasket launches BB Matrix, a SaaS-based supply chain platform aimed at providing end-to-end visibility and real-time updates, amidst a surge in global SCM software demand.

New research from International Workplace Group shows 91% of CEOs now use hybrid work models, boosting productivity, retention, and employee engagement.

New research by Docusign and Deloitte exposes the Agreement Trap, causing a global loss of SGD$2.4 trillion annually due to outdated agreement management systems.

Salesforce and Workday team up to offer an AI-powered employee service agent, leveraging unified HR and CRM data to enhance productivity and simplify routine tasks.

Oracle has unveiled new user experience features in its Cloud HCM, aiming to enhance productivity through tailored Activity Centres for employees and managers.

New research by Docusign and Deloitte reveals that poor agreement management causes a global economic loss of nearly AUD $2.7 trillion annually.

LG Electronics aims to grow its smart factory initiative into a multi-trillion KRW enterprise by 2030, blending AI with decades of manufacturing expertise.

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Financial services institutions plan to raise IT modernisation spending by 33% in 2024 despite concerns about meeting the data demands of generative AI.

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.