Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.
Global Service management stories
ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.
Virtual IT Group appoints Maurice McCarthy as chief executive to drive ANZ expansion and embed AI across its managed IT and security services.
UK IT teams are Europe's most confident on AI and cybersecurity, yet a survey shows many still lag in turning that optimism into maturity.
Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.
PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.
Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.
Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.
AI-hungry workloads are forcing data centres to go high-density, pushing power, cooling and sustainability to the top of the IT agenda.
Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.
Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.
Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.
Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.
ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.
ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.
AllPoints Fibre adds Sky Business Wholesale Ethernet to its aquila platform, boosting UK coverage and simplifying access for channel partners.
Leighton has secured a long-term deal to manage eaga Trust's AWS cloud, modernising its digital estate and boosting cost efficiency.
FourKites launches Loft AI platform and Sophie agent to turn natural-language instructions into automated workflows across enterprise apps.
Smart CT secures three-year Toshiba deal to maintain tills and tech for 32 UK high street retailers, handling 10,000 callouts annually.
Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.
