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Sinch unveils Voice Relay to power AI-driven calls
Unified Communications

Sinch unveils Voice Relay to power AI-driven calls

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
Hands-on review: Edifier NeoBuds Pro 3
Digital Entertainment

Hands-on review: Edifier NeoBuds Pro 3

Edifier NeoBuds Pro 3 deliver impressive ANC, comfort and crisp audio, though simplistic touch controls and lack of earbud volume may irk.

By Darren Price • 4 min read • Wed, 18th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Ian Groves secures second GTIA council term for UK
Digital Transformation

Ian Groves secures second GTIA council term for UK

Start Tech leader Ian Groves wins second three-year term on GTIA's UK and Ireland Executive Council, strengthening his role in the IT channel.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Enreach & Cataleya launch APAC white-label UCaaS push
Customer Relationship Management

Enreach & Cataleya launch APAC white-label UCaaS push

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Unified Communications

Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset

Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

By Darren Price • 3 min read • Thu, 18th Dec 2025
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Salesforce & Google deepen AI partnership with Agentforce 360
Customer Relationship Management

Salesforce & Google deepen AI partnership with Agentforce 360

Salesforce and Google deepen AI partnership with Agentforce 360, integrating Gemini Enterprise to boost productivity and streamline workflows across Google Workspace.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025

Stories from Other Regions

Telephony stories

Alexa SmartLink brings UK numbers to managed devices
Unified Communications

Alexa SmartLink brings UK numbers to managed devices

Britannic and Vocala launch NetX SmartLink to give fleet-managed Alexa devices dedicated UK numbers and fully two-way calling.

By Kaleah Salmon • 4 min read • Wed, 11th Mar 2026
From Bell's first call to AI: a new tech revolution
Unified Communications

From Bell's first call to AI: a new tech revolution

Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
8x8 & KCOM partner on UK public sector CX platform
Unified Communications

8x8 & KCOM partner on UK public sector CX platform

8x8 and KCOM join forces to deliver a UK public sector-focused cloud CX platform, uniting network, contact centre, voice and AI services.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
GoTo boosts automotive platform with AI & Tekion link
Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Simwood debuts on-net AI agents for carriers, MSPs
Software-as-a-Service

Simwood debuts on-net AI agents for carriers, MSPs

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Journey Beyond builds cloud tech stack for safari resort
Customer Relationship Management

Journey Beyond builds cloud tech stack for safari resort

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026