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D2C Insider summit spotlights AI's role in consumer brands
Digital Transformation

D2C Insider summit spotlights AI's role in consumer brands

AI is moving from side project to core strategy for consumer brands as founders seek sharper margins, faster sales and better operations.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last month

Global Stories

Whatsapp stories

Google flags Russian spies abusing real login features
Malware

Google flags Russian spies abusing real login features

Personal accounts used by researchers and officials are being hit by Russian-linked groups, exposing institutions to stealthy account theft and malware.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Last month
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Last month
SkillBytes hits 800,000 students on WhatsApp in India
Schools

SkillBytes hits 800,000 students on WhatsApp in India

The milestone underscores how messaging-led learning could win repeat use in India's crowded edtech market without forcing app downloads.

By Sofiah Nichole Salivio • 4 min read • Last month
Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • Last month
Insi launches unified North America brand after rebrand
Digital Transformation

Insi launches unified North America brand after rebrand

Existing customers will see no disruption as the consultancy unifies its Canadian and US operations under one global name to chase AI and cloud demand.

By Joseph Gabriel Lagonsin • 4 min read • Last month
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
Software-as-a-Service

Adobe brings Acrobat PDF tools to WhatsApp Web & Windows

WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.

By Sean Mitchell • 3 min read • Thu, 23rd Jul 2026
Allianz Partners teams up with Travelgoogoo on eSIMs
Customer Experience

Allianz Partners teams up with Travelgoogoo on eSIMs

Travellers buying selected Asia Pacific policies will get eSIM access and a 1GB starter pack for a limited period, cutting roaming costs.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
Hadrius raises USD $27 million to boost AI compliance
Software-as-a-Service

Hadrius raises USD $27 million to boost AI compliance

The funding will help regulated finance firms monitor rapidly growing communications and trading data as AI-driven compliance risks intensify.

By Karen Joy Bacudo • 3 min read • Tue, 21st Jul 2026

Stories from Other Regions

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Cyril launches app to organise school admin for parents
Data Privacy

Cyril launches app to organise school admin for parents

Parents facing school emails, letters and chat messages can now turn them into child-specific reminders as the new term begins.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Nearly half of UK adults question message authenticity
Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026
Hands-on review: Apple Watch For Your Kids - Affordable phone substitute
Data Privacy

Hands-on review: Apple Watch For Your Kids - Affordable phone substitute

Children can stay connected without the need to purchase a more expensive smartphone, with a range of parental controls available on Apple Watch SE 3.

By David Shilovsky • 3 min read • Fri, 31st Jul 2026
Babeltext expands translation platform to 249 languages
Software-as-a-Service

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Tue, 28th Jul 2026
Kritmatta launches AI agent platform for SME businesses
Software-as-a-Service

Kritmatta launches AI agent platform for SME businesses

Small businesses could cut manual admin as the new tool links emails, CRM records and chats into one workflow for review.

By Sofiah Nichole Salivio • 3 min read • Thu, 23rd Jul 2026