Zoom launches ZoomMate AI tool for workplace tasks

Zoom has launched ZoomMate, an AI tool for workplace task execution. The product is now generally available to customers in North America.

ZoomMate is designed to connect meeting conversations with business systems, allowing users to search for information, trigger workflows and create work documents from discussion context. It integrates with services including Salesforce, Jira, Slack, ServiceNow, and Google and Microsoft products.

The launch marks Zoom's push beyond video meetings as it positions its software as a broader workplace platform. The product links live meeting context with enterprise data and workflow systems, helping teams move from discussions to follow-up actions without switching between multiple applications.

According to Zoom, the product can search across Zoom, the web and third-party systems to find information related to projects, accounts, service tickets and internal policies. It can also draw on records such as customer files, open issues, knowledge articles and project updates from connected systems.

Workflow focus

The software's orchestration layer can identify next steps from meeting discussions and initiate follow-up actions across different systems, Zoom said. Examples include scheduling events in Google Calendar or Microsoft Outlook, updating records, creating tasks, drafting customer communications and triggering onboarding or support processes.

ZoomMate can also generate deliverables from meeting content and enterprise information. These outputs include presentations, documents, spreadsheets, reports and project plans, which Zoom said can be updated as decisions change.

That places the tool in a growing area of workplace software, where technology groups are trying to tie AI features more closely to day-to-day business processes. Rather than focusing only on meeting summaries or chat-based prompts, suppliers are increasingly connecting AI systems to records, workflows and team collaboration tools.

Russell Dicker, Chief Product Officer at Zoom, said the company's position in workplace communications shaped the product's development.

"What drew me to Zoom was a simple truth: no other company sits where Zoom sits - at the centre of every conversation where work decisions get made," said Russell Dicker, Chief Product Officer at Zoom.

"ZoomMate is built on this insight. Before, during and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives," Dicker said.

Industry analysts see that approach as part of a broader shift in the AI software market, with companies moving from standalone assistants toward systems that tie together decisions, data and operational workflows.

"The market is moving away from isolated AI helpers and toward tools that can better connect decisions, data and workflows across an organisation," said Melody Brue, Vice President and Principal Analyst at Moor Insights & Strategy.

"Many AI offerings operate on the edges of work, with limited access to the real-time context affecting decisions. ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold. This can give it live business context and help make its recommendations more grounded in the work that teams are actually doing," Brue said.

Use cases

Zoom outlined several user groups for the product. Knowledge workers can use it to gather information from documents, issue trackers and workplace chats before meetings, then schedule follow-up meetings and find updates across file repositories afterwards.

Sales teams can use the software to pull account details from Salesforce before a customer call, update opportunity records after the meeting and draft follow-up proposals from the transcript. Product and engineering teams can use it to gather project background, identify open Jira issues and turn action items into plans or status updates.

For HR and operations teams, Zoom said the product can answer policy questions from connected knowledge bases, route employee requests to the relevant systems and trigger onboarding processes when a start date is confirmed.

The product is priced at USD $20 per user per month for online and direct customers in North America, with AI credits included. Access is being rolled out gradually, Zoom said.