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Conversational AI Stories - Page 28

Global Stories

Conversational AI stories

Webjet partners with AWS & Microsoft to drive AI travel solutions
Digital Transformation

Webjet partners with AWS & Microsoft to drive AI travel solutions

Webjet has teamed up with AWS and Microsoft to create AI travel solutions, enhancing customer service and personalised trip planning by 2024.

By Jed Nykolle Harme • 4 min read • Wed, 27th Aug 2025
Workday Q2 revenues rise 13% as AI drives acquisitions, guidance up
Artificial Intelligence

Workday Q2 revenues rise 13% as AI drives acquisitions, guidance up

Workday's Q2 revenues rose 13% to USD $2.35bn, boosted by AI-driven acquisitions and stronger subscription growth, leading to raised fiscal 2026 guidance.

By Melvin Hipolito • 4 min read • Fri, 22nd Aug 2025
Squiz launches AI search tool for secure, compliant web answers
Marketing Technologies

Squiz launches AI search tool for secure, compliant web answers

Squiz launches Conversational Search, an AI tool offering secure, compliant answers on enterprise websites using verified organisation-owned content.

By Catherine Knowles • 3 min read • Fri, 22nd Aug 2025
Only 30% of firms ready for AI scale despite rising investments
Digital Transformation

Only 30% of firms ready for AI scale despite rising investments

Only 30% of firms are ready to scale AI despite 71% piloting technologies and 89% planning to boost AI investments in 2025, a global study reveals.

By Melvin Hipolito • 3 min read • Mon, 18th Aug 2025
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
Proximus Global named Visionary in 2025 Gartner Magic Quadrant
Unified Communications

Proximus Global named Visionary in 2025 Gartner Magic Quadrant

Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Unified Communications

NiCE acquires Cognigy for USD $955 million to boost AI-powered CX

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025
ChatSa unveils AI Magic for instant cross-platform chatbots
Customer Relationship Management

ChatSa unveils AI Magic for instant cross-platform chatbots

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

By Jed Nykolle Harme • 4 min read • Thu, 24th Jul 2025

Stories from Other Regions

Conversational AI stories

Google Cloud expands Gemini AI & data residency in Singapore
Customer Experience

Google Cloud expands Gemini AI & data residency in Singapore

Google Cloud expands its Gemini AI models and data residency services in Singapore, boosting AI capabilities for public and private sector organisations.

By Melvin Hipolito • 6 min read • Fri, 29th Aug 2025
FairPrice & Google Cloud launch new AI assistants for retail
Digital Transformation

FairPrice & Google Cloud launch new AI assistants for retail

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

By Melvin Hipolito • 5 min read • Thu, 28th Aug 2025
Generative AI prompts rapid shift in online shopping habits
Data Analytics

Generative AI prompts rapid shift in online shopping habits

Generative AI use in online shopping surged 4,700% year-on-year in July 2025, reshaping consumer habits and boosting retail site engagement.

By Melania Watson • 4 min read • Mon, 25th Aug 2025
Vendasta launches AI receptionist assistant for SMBs
Customer Experience

Vendasta launches AI receptionist assistant for SMBs

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

By Jake MacAndrew • 3 min read • Wed, 20th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
CRIF launches AI agent for instant access to business data in Asia
Data Analytics

CRIF launches AI agent for instant access to business data in Asia

CRIF launches an AI agent in Asia, offering instant, secure access to business data via natural language queries for faster decision-making.

By Catherine Knowles • 3 min read • Fri, 8th Aug 2025
Most firms pilot AI but few feel ready to scale, survey reveals
Customer Experience

Most firms pilot AI but few feel ready to scale, survey reveals

A survey reveals 71% of firms pilot AI, yet only 30% feel ready to scale it, hindered by talent shortages and cost uncertainties.

By Jed Nykolle Harme • 4 min read • Thu, 31st Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025