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Conversational AI Stories - Page 32

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Conversational AI stories

Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Redbird introduces new conversational AI for enterprise BI
Data Analytics

Redbird introduces new conversational AI for enterprise BI

Redbird has unveiled a conversational AI platform set to revolutionise enterprise business intelligence, making data analytics as simple as a Google search.

By Shannon Williams • 3 min read • Fri, 27th Sep 2024
Communications APIs to generate USD $35 billion by 2027
Application Programming Interface

Communications APIs to generate USD $35 billion by 2027

A Juniper Research study projects that communications APIs could generate USD $35 billion for operators by 2027, as demand for rich media messaging and conversational AI rises.

By Sean Mitchell • 2 min read • Wed, 18th Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Kore.ai launches XO Express platform for AI chatbots & centres
Unified Communications

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
OpenAI tests new SearchGPT merging AI & real-time web data
AI Models

OpenAI tests new SearchGPT merging AI & real-time web data

OpenAI is trialling SearchGPT, a new AI that merges real-time web data with its models to offer users timely and sourced answers, enhancing search experiences.

By Melania Watson • 3 min read • Fri, 26th Jul 2024
Roboyo names Ignasi Peiris as automation engineering manager
Digital Transformation

Roboyo names Ignasi Peiris as automation engineering manager

Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.

By Imee Dequito • 3 min read • Wed, 3rd Jul 2024
Elastic unveils Playground to streamline RAG app development
DevOps

Elastic unveils Playground to streamline RAG app development

Elastic has launched Playground, a low-code tool to simplify the development of Retrieval-Augmented Generation apps, enhancing user interaction with Elasticsearch.

By Imee Dequito • 2 min read • Mon, 1st Jul 2024
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Marketing Technologies

Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ

Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.

By Imee Dequito • 3 min read • Tue, 25th Jun 2024
Genesys reports $1.5 billion in revenue with 40% growth
Unified Communications

Genesys reports $1.5 billion in revenue with 40% growth

Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Newgen Software launches LumYn to transform banking AI
Customer Experience

Newgen Software launches LumYn to transform banking AI

Newgen Software launches LumYn, an AI-driven hyper-personalisation platform set to transform customer engagement and profitability in the banking sector globally.

By Catherine Knowles • 3 min read • Thu, 30th May 2024
Kore.ai named leader in Forrester Wave for conversational AI
Unified Communications

Kore.ai named leader in Forrester Wave for conversational AI

Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.

By Catherine Knowles • 3 min read • Tue, 21st May 2024
SnapLogic crowned Leader in Aragon's tPaaS for third year running
Digital Transformation

SnapLogic crowned Leader in Aragon's tPaaS for third year running

SnapLogic has clinched top spot in Aragon Research's annual Globe for Transformation Platform as a Service (tPaaS) for the third year running, solidifying its position as a leading provider in the emerging technology integration market.

By Sean Mitchell • 3 min read • Fri, 3rd May 2024

Stories from Other Regions

Conversational AI stories

Silverpush appoints Jarryd Gaggin as Australia Sales Director
Marketing Technologies

Silverpush appoints Jarryd Gaggin as Australia Sales Director

AdTech firm Silverpush appoints Jarryd Gaggin as National Sales Director for Australia to drive local market growth using advanced AI-driven solutions.

By Imee Dequito • 2 min read • Mon, 16th Sep 2024
Westpac tops mobile banking, but user satisfaction wavers
Customer Experience

Westpac tops mobile banking, but user satisfaction wavers

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
EduTech

SleekFlow appoints Gao Lei as new CTO to drive tech strategy

Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
Enhancing customer experience with conversational AI
Customer Experience

Enhancing customer experience with conversational AI

Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.

By Amanda Springintveld • 3 min read • Wed, 5th Jun 2024
Kore.ai & A2B Transformation partner to boost AI for Aussie firms
Customer Experience

Kore.ai & A2B Transformation partner to boost AI for Aussie firms

Kore.ai partners with A2B Transformation to boost AI and automation for Australian businesses, integrating conversational AI to elevate digital operating models.

By Tom Raynel • 2 min read • Mon, 20th May 2024