Customer service stories - Page 11
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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uc
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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data analytics
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public cloud
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cx
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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fintech
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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martech
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cx
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hcm
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
Enhancing inbuilding coverage for seamless retail transactions
Thu, 12th Oct 2023
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uc
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smartphones
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cx
Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.
Asian financial institutions embrace automation amid economic challenges
Wed, 11th Oct 2023
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it automation
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devops
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apm
Asia's financial institutions are increasingly embracing automation to increase efficiency and navigate economic volatility.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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martech
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cx
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strategy
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Redefining finance: How AI is revolutionising banking & cybersecurity
Tue, 10th Oct 2023
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uc
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cryptocurrency
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fintech
AI is transforming the finance sector, improving customer service, battling fraud, and making repayments efficient.
iDenfy partners with NomadRem for enhanced fintech security
Mon, 9th Oct 2023
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fintech
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cx
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martech
iDenfy partners with NomadRem to enhance security and compliance in the fintech sector with advanced identity verification tools.
James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ
Mon, 9th Oct 2023
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cybersecurity
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tesserent
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customer service
Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.
One NZ commits to greater transparency: Real-time customer service metrics shared
Wed, 4th Oct 2023
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uc
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telco
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customer service
One New Zealand enhances transparency by sharing real-time customer service data, revealing improved support metrics.
Colby Derrimut wins Dematic's Distributor of the Year 2022 Award
Thu, 28th Sep 2023
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supply chain systems
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melbourne
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customer service
Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
BeyondTrust achieves customer security certification
Fri, 15th Sep 2023
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risk & compliance
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iam
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certification
BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.
Lenovo starts reduced carbon transport service for sustainability
Wed, 6th Sep 2023
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cleantech
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customer service
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sustainability
The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.
BotPenguin unveils advanced AI chatbots for better experience
Thu, 31st Aug 2023
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uc
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data analytics
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cx
BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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uc
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cx
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martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.