Customer service stories - Page 17
Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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supply chain & logistics
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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crm
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uc
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Access4 announces strategic global partnership with UJET
Tue, 15th Feb 2022
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crm
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uc
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cx
Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.
Organisations fail to deliver on growing customer demands
Thu, 10th Feb 2022
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crm
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uc
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martech
Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.
Forrester uncovers top upcoming payments innovations
Wed, 9th Feb 2022
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crm
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martech
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commerce systems
Payments innovation will shift from consumers to businesses in the next decade as tech firms create autonomous payments in connected devices, says Forrester.
SugarCRM introduces playbook functionality thanks to AddOptify acquisition
Fri, 4th Feb 2022
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crm
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martech
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sugarcrm
SugarCRM introduces integrated playbook functionality for guided selling and advanced CRM automation, enabling users to automate processes and workflows.
Advantage: Why the gold standard of customer service matters
Tue, 1st Feb 2022
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crm
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ddos
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martech
As a business, it is crucial to evolve and adapt IT operations to survive, innovate and compete - even more so during a global pandemic.
Keeping automation human centric
Mon, 31st Jan 2022
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crm
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uc
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martech
No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Verloop.io and Vonage partner to deliver conversational AI
Wed, 19th Jan 2022
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crm
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uc
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martech
Verloop.io partners with Vonage to expand conversational AI applications across multiple channels, including WhatsApp and Facebook Messenger.
BHG shifts to new business model in 2022
Mon, 27th Dec 2021
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saas
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crm
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digital transformation
BHG has announced transformation plans as it moves into the next phase of its three-year digitalisation journey.
Soul Machines and Microsoft partner to enhance AI solutions
Tue, 14th Dec 2021
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crm
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public cloud
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martech
Soul Machines signs five-year deal with Microsoft, using Azure technology to create personalised AI experiences. Opportunities for growth in service AI.
Dell Technologies appoints Leanne Buer as New Zealand country manager
Mon, 29th Nov 2021
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crm
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network infrastructure
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martech
Dell Technologies has appointed Leanne Buer as its new country manager for New Zealand, effective Monday 29 November.
Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
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crm
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uc
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data analytics
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
Only 4 in 10 shoppers completely trust retailers to fulfill orders as promised
Fri, 12th Nov 2021
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crm
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martech
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commerce systems
Trust gap between shoppers and retailers revealed in new survey by Zebra Technologies. Only 38% of shoppers have complete trust in retailers.
Robotic Skies and Carbonix partner to advance UAV tech on global scale
Wed, 1st Sep 2021
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crm
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martech
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partner programmes
Robotic Skies partners with Carbonix to provide international field support for Carbonix UAVs in various industries.
77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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digital marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
mx51 to use Snowflake for analytics and customer service
Thu, 19th Aug 2021
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crm
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data analytics
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martech
Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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crm
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
People are a demanding bunch: how to service the customer that wants everything
Fri, 30th Jul 2021
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crm
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uc
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cx
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.