Customer service stories - Page 26

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

Electronics retailer enjoys an earnings increase of 11% and expects more of the same through the remainder of this year and the next.

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

New study funds that more than one in two employers across New Zealand are experiencing difficulty finding staff with the right skills.

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

Potential safety hazard where the internal lithium-ion rechargeable battery may overheat and pose a fire risk to customers.

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.

During Microsoft's ReImagined event, the software manufacturer outlined why Microsoft Dynamics can drive revenue and serve customers.

Remember to include data recovery when you’re selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

Data recovery provider believes new appointments and use of its online portal will help double partners across New Zealand over the next six months.

New IRD chief aims to bring tax into the digital age by replacing the 20 year computer system for Inland Revenue.

Interactive Intelligence unveils Interaction Mobilizer, enabling firms to offer branded customer service apps for a seamless experience.

New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.

How many online critiques have you read that turned out to be wildly off the mark? 2review founder Mark Thomas thinks there's a better way.

The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.

With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.

In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.