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RingCentral adds oversight tools for AI & human agents
Customer Experience

RingCentral adds oversight tools for AI & human agents

Contact centre managers can now track AI and human interactions in one system, helping them spot failures sooner and plan staffing more accurately.

By Regine Laguilles • 5 min read • Today
Vialto launches AI platform for global workforce management
Digital Transformation

Vialto launches AI platform for global workforce management

Only 3% of company leaders are using AI strategically for global work, as Vialto's new platform aims to fix fragmented data and compliance risks.

By Sean Mitchell • 4 min read • Yesterday
Simpro launches JustDo AI agent for trade businesses
Artificial Intelligence

Simpro launches JustDo AI agent for trade businesses

Trade contractors could cut hours of paperwork as Simpro's new AI agent drafts jobs, quotes and orders from emails and files.

By Karen Joy Bacudo • 4 min read • Yesterday
Culture Amp launches Enso AI for managers in Slack
Human Capital Management

Culture Amp launches Enso AI for managers in Slack

Managers can now act on employee sentiment inside Slack as Culture Amp rolls out Enso across North America, with other regions to follow.

By Karen Joy Bacudo • 4 min read • Yesterday
OneSchool Global expands Dayforce to unify workforce
Human Capital Management

OneSchool Global expands Dayforce to unify workforce

The rollout should cut admin for teachers and give leaders a single view of vacancies, recruitment and compliance across 20 countries.

By Mara Sugue • 4 min read • 3 days ago
Remote launches expense cards for Employer of Record staff
Human Capital Management

Remote launches expense cards for Employer of Record staff

Eligible workers on Remote's Employer of Record service can now pay for business expenses without using personal cards, easing reimbursement delays.

By Karen Joy Bacudo • 4 min read • Last week
Kantata launches AI business intelligence for services
Data Analytics

Kantata launches AI business intelligence for services

Professional services firms can now query their finance and delivery data in natural language, cutting delays that slow decisions on margins and staffing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Most financial firms expect AI-led operations within years
Digital Transformation

Most financial firms expect AI-led operations within years

Only 22% can see what AI agents are doing, as most banks and insurers race towards AI-led operations and lose sight of productivity gains.

By Karen Joy Bacudo • 4 min read • Last week
Dayforce launches agentic HCM platform with native AI
Human Capital Management

Dayforce launches agentic HCM platform with native AI

Customers can now automate more HR tasks as Dayforce adds native AI tools designed to govern approvals, security and auditability across its platform.

By Sean Mitchell • 4 min read • Last week
Oracle NetSuite launches SuiteSkills AI tools for customers
Data Analytics

Oracle NetSuite launches SuiteSkills AI tools for customers

More than 13,000 customers can now use the new tools to analyse data and trigger actions in NetSuite while keeping permissions unchanged.

By Mara Sugue • 4 min read • This month
Baltic Assist says AI cuts junior jobs in Lithuania
Artificial Intelligence

Baltic Assist says AI cuts junior jobs in Lithuania

Routine back-office work is shrinking in Lithuania as AI lifts output per employee by about 50% and halves junior hiring at Baltic Assist.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Workforce Technology stories

Aon flags resilience as key to Australian business
Human Capital Management

Aon flags resilience as key to Australian business

Interlinked weather, trade and technology risks are pushing Australian firms to rethink investment, staffing and supply choices, Aon says.

By Mara Sugue • 3 min read • 2 days ago
Connexis returns to industry ownership amid skills shortages
Construction

Connexis returns to industry ownership amid skills shortages

The governance shift gives New Zealand infrastructure employers direct influence over training as persistent skills shortages bite across key sectors.

By Sofiah Nichole Salivio • 3 min read • Last week
Students worry AI is reshaping degree value & careers
Surveillance

Students worry AI is reshaping degree value & careers

Many undergraduates are rethinking their futures as 66% say AI has made them more worried about their careers, a survey found.

By Mara Sugue • 3 min read • Last week
Gartner urges Chief Financial Officers to govern AI gains
Risk & Compliance

Gartner urges Chief Financial Officers to govern AI gains

AI time savings may not cut labour bills unless finance chiefs actively redirect capacity, Gartner said, as firms seek returns on spending.

By Karen Joy Bacudo • 4 min read • Last week
Planday brings rota management to ChatGPT & Claude
Human Capital Management

Planday brings rota management to ChatGPT & Claude

Managers can now adjust shift staffing inside ChatGPT and Claude, with Planday saying the connectors keep existing access controls in place.

By Regine Laguilles • 3 min read • Last week
MKSK relaunches Oracle HCM scheduling tool as ScheduleX
Human Capital Management

MKSK relaunches Oracle HCM scheduling tool as ScheduleX

Payroll and HR teams may cut rota-to-payroll processing by up to 90 per cent as the Oracle Cloud HCM tool moves into the X Cloud Platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK growth sectors warn demand will outstrip capacity
Manufacturing

UK growth sectors warn demand will outstrip capacity

Only one in 10 senior executives are very confident they can add capacity fast enough, as bottlenecks threaten growth in four key sectors.

By Sean Mitchell • 4 min read • Last month