Latest news - Page 133
Rackspace Technology to acquire Just Analytics, a provider of cloud data, analytics, and AI
Thu, 20th Jan 2022
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data analytics
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martech
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planning
Rackspace Technology to acquire cloud-based data and analytics provider, Just Analytics, to strengthen its professional services focus.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Sitecore ramps up 'ambitious' growth plans in APJ with new hire
Fri, 17th Dec 2021
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crm
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cx
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martech
Asia-Pacific and Japan president Joey Lim will lead Sitecore's APAC operations and strengthen the company's regional presence.
Constant threat of ransomware causing data protection headaches
Tue, 14th Sep 2021
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malware
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network infrastructure
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ransomware
Organisations are facing several data protection challenges driven by the constant threat of ransomware and the consumption of emerging technologies.
80% of better performing companies more willing to collaborate with competitors
Mon, 6th Sep 2021
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crm
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cx
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martech
A new study reveals a sharp divide in the digital strategies of better-performing companies (leaders) versus followers.
77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.
Adobe Sign and Adobe Experience Manager are now available as cloud services hosted on Azure
Wed, 4th Aug 2021
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uc
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digital signage
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public cloud
Adobe has announced the availability of Adobe Sign and Adobe Experience Manager as cloud services, both hosted on Microsoft Azure.
Chief data officers call for investment in data-driven decision making
Wed, 21st Jul 2021
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data analytics
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martech
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planning
Chief data officers in Australia and New Zealand are calling for greater investment in data-driven initiatives, according to a new study from Qlik.
Qualtrics announces ambitious plans for APJ region
Thu, 3rd Jun 2021
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crm
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cx
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martech
Qualtrics plans to hire 1,200 new employees in the Asia Pacific and Japan region, as part of its expansion and investment in the area.
Payment security vital as digital commerce resets in post-pandemic world
Thu, 27th May 2021
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martech
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commerce systems
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supply chain
Visa has stressed the importance of robust payment security in a changing commerce environment post-pandemic, as fraud migrates to digital commerce.
Why the Government should encourage contact centres to call Australia home
Fri, 7th May 2021
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crm
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uc
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martech
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
Half of APAC public sector CDOs unclear on responsibilities
Wed, 21st Apr 2021
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data analytics
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martech
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planning
Half of public sector chief data officers in Asia Pacific are unclear on their responsibilities, according to a study by Qlik.
Payments firm Instarem refreshes brand to support new growth phase
Wed, 7th Apr 2021
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fintech
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martech
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commerce systems
Instarem unveils new logo, website, and mobile app as it aims to expand and become an all-in-one consumer app for cross-border payments.
APAC consumers comfortable with human & AI-assisted contact centres
Tue, 23rd Mar 2021
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crm
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uc
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cx
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Widespread uncertainty and distrust about data privacy in ANZ
Fri, 29th Jan 2021
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data analytics
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martech
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planning
Almost 40% of Australians and New Zealanders do not trust third-party organisations to keep their personal information safe, according to OpenText.
APAC contact centre application market to reach $966.5 million by 2026
Mon, 18th Jan 2021
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crm
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uc
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martech
APAC contact centre application market set to reach $966.5m by 2026, driven by digitisation and cloud migration, says Frost & Sullivan.
AI go-to investment for financial services sector, spend increases to US$4.29bn
Wed, 30th Dec 2020
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uc
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fintech
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martech
AI spending in Asia/Pacific's financial services sector is set to reach $4.29bn by 2024, with a CAGR of 22.1% from 2019-2024, according to IDC.
Edge analytics market set to be worth $1.18 billion by 2025
Mon, 21st Dec 2020
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data analytics
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martech
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planning
Demand for machine intelligence and artificial intelligence applications at the edge is driving the market adoption of edge analytics, Frost & Sullivan finds.
40% of free VPN apps found to leak data
Mon, 16th Nov 2020
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data protection
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vpns
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data analytics
VPN demand skyrockets as political developments increase global concerns for digital privacy, according to NordVPN research.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.