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Customer data Stories - Page 3

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Customer data stories

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Customer data stories

What Role Does Data Quality Play in Data Governance?
Data Analytics

What Role Does Data Quality Play in Data Governance?

Poor data is derailing AI projects and inflating delivery errors, customer service failures and compliance risks across organisations.

By Edmund Ng • 5 min read • This month
Sentra launches Shadow AI DLP to block sensitive data
Software-as-a-Service

Sentra launches Shadow AI DLP to block sensitive data

Boards are under pressure to curb staff use of ChatGPT and similar tools, as pasted data could expose customer records and source code.

By Sofiah Nichole Salivio • 4 min read • This month
Gallagher's Corey Russell wins Security Innovator award
Digital Transformation

Gallagher's Corey Russell wins Security Innovator award

The award spotlights a migration tool that could cut time, cost and errors for customers replacing ageing access control systems.

By Joseph Gabriel Lagonsin • 4 min read • This month
Thomson Reuters unveils in-house AI model for lawyers
Software-as-a-Service

Thomson Reuters unveils in-house AI model for lawyers

The in-house system is now the default in CoCounsel Legal, as Thomson Reuters seeks tighter control over accuracy and cost in high-stakes work.

By Sean Mitchell • 4 min read • This month
How to prevent fake signups on your Shopify store
Data Protection

How to prevent fake signups on your Shopify store

Fake addresses are inflating discount redemptions and weakening email deliverability, costing merchants margin and trust in their data.

By Edmund Ng • 6 min read • This month
Bedrock Data launches AI agent data loss prevention
Data Protection

Bedrock Data launches AI agent data loss prevention

Many AI agents can already reach far more sensitive corporate data than staff, prompting Bedrock Data to add real-time access controls.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Cybercriminals shift from ransomware to data theft
Software-as-a-Service

Cybercriminals shift from ransomware to data theft

Organisations face a growing risk of silent data theft as criminals exploit cloud identities and credentials for extortion instead of encryption.

By Mark Tarre • 4 min read • Last month
Experian & Audiences back first-party data activation
Software-as-a-Service

Experian & Audiences back first-party data activation

Brands are struggling to turn customer records into ad audiences, as tighter privacy rules and fragmented platforms slow activation.

By Mark Tarre • 4 min read • Last month
1Password launches privileged access tools for AI agents
Data Protection

1Password launches privileged access tools for AI agents

The new platform aims to cut breach risk as firms let AI agents use more systems, with 40% of developers leaving their access in place.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Customer data stories

HomeVault launches AI property records platform globally
Software-as-a-Service

HomeVault launches AI property records platform globally

Missing warranties and compliance papers could now delay claims and sales less often, as the New Zealand startup takes its property records tool worldwide.

By Mark Tarre • 4 min read • This month
IKEA New Zealand launches rewards for Family members
Customer Relationship Management

IKEA New Zealand launches rewards for Family members

The new scheme rewards shopping and app use, as IKEA New Zealand seeks to deepen loyalty in one of its fastest-growing markets.

By Sean Mitchell • 3 min read • This month
Identity protection is the next fintech battleground
Data Protection

Identity protection is the next fintech battleground

Australians lost GBP £1.1 billion to scams last year, underscoring how banks now must protect customers' identities as well as their systems.

By Anthony Cooper • 5 min read • This month
New UK Critical Third Party regime: why this is only the beginning for financial institutions
Software-as-a-Service

New UK Critical Third Party regime: why this is only the beginning for financial institutions

Financial institutions still face hidden fourth-party risks even after Microsoft, Google Cloud, AWS and Oracle were designated as critical providers.

By Wayne Scott • 5 min read • This month
Origin Energy probes alleged cyber incident over data
Data Protection

Origin Energy probes alleged cyber incident over data

Customers face heightened scam risks as Origin Energy investigates claims that a hacker accessed two million records and alerted regulators.

By Mark Tarre • 4 min read • Last month
Australia breach costs hit AUD $4.22 million, IBM says
Data Protection

Australia breach costs hit AUD $4.22 million, IBM says

Malicious attacks are growing costlier as AI-generated elements feature in nearly a third of incidents, IBM's study found.

By Sean Mitchell • 3 min read • Last month
Asia's agentic AI in banking: Trusted data will decide who wins
Customer Experience

Asia's agentic AI in banking: Trusted data will decide who wins

Banks could cut operating costs by 20% to 30% by 2028, but only if they fix duplicated, outdated customer records first.

By Edmund Ng • 5 min read • Last month
Stagwell acquires QStrauss to boost Adobe capabilities
Software-as-a-Service

Stagwell acquires QStrauss to boost Adobe capabilities

Clients across Latin America should gain broader access to Adobe implementation support as Stagwell deepens its digital transformation push.

By Sean Mitchell • 3 min read • Last month